FAQ

Eastern Townships Docks guarantees its boat lifts and docks against any defects in materials and workmanship. The warranty period for its canopy covers, boat lifts, and docks (excluding mechanical winches, electric motors, solar kits, and hydraulic pumps) is five (5) years. The warranty period for mechanical winches, electric motors, solar kits, and hydraulic pumps is two (2) years.

During the warranty period, Eastern Townships Docks, at its discretion, will repair or replace the defective product free of charge.

However, if Eastern Townships Docks determines that the warranty conditions have not been met, repair and shipping costs will be charged to the buyer.

The following exclusions apply to this warranty:

• The warranty covers normal product use but excludes any damage that, in the opinion of Eastern Townships Docks, is attributable to abuse, accidents, excess weight beyond maximum capacity, improper storage, poor adjustment, negligence, improper assembly, misuse, and poor installation.
• Any damage caused by repair or attempted repair by an unauthorized service center.
• Modifications or alterations to the product.
• Acts of God.
• Rust.
• Damage caused by water, salt water, or ice.
• Removal, alteration, or degradation of the serial number.
• Installation and removal costs.

We use cedar for the decking of our pile docks and floating docks.

Cedar is a natural wood that has not undergone any treatment.

We recommend allowing the cedar to age naturally, which will result in the wood graying due to sun exposure.

If you wish to stain or apply a product to the wood, that remains at your discretion. We do not recommend any specific product.

With standard legs, it is possible to install the lift in a water depth of 4 feet. Using 6-foot extension legs, you can install your lift in a water depth of 6 feet. It is not recommended to install a lift in a water depth greater than 6 feet, as this would excessively increase the center of gravity.

When choosing a lift, there are two essential factors to check:

1. You need to know the weight of your vessel, including the weight of the engine, full fuel tank, and accessories. The lift’s capacity should be greater than the total weight of your vessel.
2. You also need to check the width of your vessel, as our lifts do not all have the same interior width. It is important to ensure that your vessel can enter the lift. We recommend a space of 6 inches on each side of your vessel during entry and exit from the lift.

When you need to choose between a floating dock and a dock on posts, it is important to know the water depth where you want to install your dock.

If the water depth is less than 6 feet, we recommend a dock on posts.

If the water depth exceeds 6 feet, or if the water level varies very rapidly and unpredictably, a floating dock would then be recommended.

• To install the canopy on your roof, start by tightening the straps at the corners first, then the sides.
• Subsequently, it is necessary to retighten the straps two days after installation.
• It is very important to regularly check the canopy throughout the summer.

For the following problems;

• The brake does not engage
• The wheel remains stuck on the brake
• The winch doesn’t hold its load

Please follow the following steps;

• Remove the nut in the center of the wheel
• Unscrew the wheel completely
• Clean the wheel hub
• Clean the threaded rod of the winch
• Put a little grease on the winch hub and the wheel net (moderately)
• Reinstall the wheel on the winch
• Screw the winch until you hear a rattling (this means that the brake is engaged)
• You can lock the winch by inserting a flat screwdriver into the gear and slightly screwing the wheel
• Remove the screwdriver and you will have to hear the rattling
• Reinstall the nut in the center (some models have a washer and a spring)

NOTE: The wheel must move forward and backward about 1/4-3/8 distance on the threaded rod of the winch